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    ITIL® 4 Strategic Leader (SL) E-Learning | English

    Ideal for completing the ITIL 4 Strategic LEader (SL) certification path a as quickly as possible

    Included in Training Price:

    • 3 months access to the MaxLearning Academy
    • 50+ hours of online training content
    • Access to the Maxpert Academy's Social Communication Channels
    • Accessible through multiple devices

    Training Price from: € 640,- VAT excl.
    Exam fee: € 740,- VAT excl.

     

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    Content

    Course Outline

    ITIL® 4 Foundation


    An Introduction to the ITIL 4 Framework
    An overview of the ITIL 4 framework, including its evolution and best practices. A guide to the ITIL 4 certification path.

    Module 1: Key Concepts of Service Management
    An introduction to ITIL’s key concepts and terminology, including:

    • Value and value co-creation
    • Products and services
    • Service relationships

    An exploration of applying the key concepts to ITSM challenges.

    Module 2: The Guiding Principles
    An examination of ITIL’s guiding principles, which form the core of the framework. They integrate easily with other standards, including Lean, Agile, and DevOps. The guiding principles include:

    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate

    Module 3: The Four Dimensions of Service Management
    An exploration of ITIL’s four dimensions which form the basis of any design:

    • Organization and people
    • Information and technology
    • Partners and suppliers
    • Value Streams and processes

    Module 4: Service Value System (SVS)
    An examination of the inputs and outputs of effective service management:

    • The guiding principles
    • Governance
    • Service value chain
    • Practices
    • Continual improvement

    Module 5: The Service Value Chain (SVC)
    A detailed exploration of the SVC as part of the SCS. An overview of the six activities of the SVC, which are used together to create, deliver and continually improve services.

    Module 6: Practice – Purpose and Key Terms
    An overview of all 18 practices within the ITIL 4 framework, including their purpose and activities.

    Module 7: Understand the 7 ITIL Practices
    A detailed examination of the 7 essential ITIL practices and their role within the SVC:

    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • The Service Desk
    • Service Level Management

     

    ITIL Strategist: Direct, Plan & Improve


    An Introduction to ITIL 4 Strategist: DPI
    This module introduces students to the course. It outlines the learning objectives as well as the course structure.

    Module 1: Direct, Plan and Improve Concepts
    This module examines the definitions and key concepts of Direct, Plan and Improve. Terms like ‘vision’, ‘methods’, ‘scope of control’, ‘mission’, and ‘operating model’ are all explained. Students will then learn about planning management, along with the roles of compliance, management, and governance.
    The module finishes by going over outcomes, risks, costs, and value, as well as how each of them relates to direction, planning, and improvement.

    Module 2: Direction, Planning, and Principles in Context
    This module looks at elements within ITIL that are ‘directed’ and ‘planned’. It also demonstrates how key principles and methods are used for direction and planning.
    Students will learn about cascade requirements and goals, along with how to define controls, guidance, and policies. They will also study how to make sure controls are sufficient without being excessive, empowering them to effectively assign decision-making authority.

    Module 3: GRC Principles and Methods
    This module examines the principles and methods relating to Governance, Risk, and Compliance (GRC). Students will learn to identify the role and purpose of GRC. They will also study how to integrate the principles and methods into the ITIL 4 Service Value System (SVS). The module also goes into detail about risk management, as well as what kind of impact governance can have on DPI.

    Module 4: Continual Improvement
    The module looks at the principles and methods that drive continual improvement within ITIL 4. Students will learn how to improve and embed continual improvement at every level of the SVS.
    They will also become familiar with outputs, requirements, and criteria, as well as assessment methods and objectives. Lastly, students will learn how to build, justify, and advocate business cases, as well as how to analyze lessons learned when conducting improvement reviews.

    Module 5: Organizational Change Management
    This module examines Organizational Change Management (OCM) and the ways in which it enables direction, planning, and improvement. Students will come to understand the scope, nature, and benefits of OCM. Finally, they will learn how to establish successful and effective interfaces across the ITIL value chain.

    Module 6: Measurement, Indicators, and Reporting
    The module looks at the reasons behind focusing on measurement, as well as the reports, success factors, metrics, and KPIs that drive measurement in ITIL 4.
    Students will gain a practical understanding of how to apply principles and methods for measuring and reporting to direction, planning, and improvement. They will eventually be able to define and describe metrics and indicators which can support organizational objectives.

    Module 7: Measurement and Value Streams
    This module goes over the differences between practices and value streams. It also looks at what kind of impact these differences can have on direction, planning, and improvement.
    Students will come to understand how to select and utilize various methods and techniques to direct, plan, and improve value streams and practices.

    Module 8: Stakeholders, Communication and Feedback
    This module looks at the key principles and methods used to communicate with and collect feedback from stakeholders for the sake of driving organizational change management.
    Students will learn about what makes these processes essential for direction, planning, and improvement, as well as how to influence and communicate with others. Finally, they will study how to establish feedback channels.

    Module 9: Practice Exams
    This module features a practice exam to help students prepare for the official ITIL Strategist: Direct, Plan and Improve (DPI) certification exam.

    Module 10: Course Wrap-Up
    This module wraps up the course and provides students with several knowledge checks to help them prepare for the exam.


    ITIL Leader: Digital & IT Strategy


    Welcome to ITIL 4 Strategic Leader: Digital & IT Strategy
    This module introduces the main features of the course, including its objectives, aims, structure, and learning plan. It also goes over several frequently asked questions relating to ITIL 4.
    Students receive:

    • Diagram pack
    • Glossary
    • Syllabus
    • Further reading and links document
    • Links to download related ITIL publications

    Module 1: Essential Components / The Journey Starts Here
    This module examines the course essentials, such as the process for uploading course assignments, which documents must be completed as the modules progress, and how the course itself will be assessed.
    Students also look at where ITIL 4 sits in relation to modern digital and IT management.

    Module 2: What Is Digital & IT Strategy?
    This module addresses how digital strategies can be leveraged in response to digital disruption. Students learn key concepts relating to digital and IT strategy, along with the relationship between the two and the ITIL Service Value System (SVS).

    Module 3: Where Are We Now?
    This module looks at the concepts of the SVS, the ITIL Service Value Chain (SVC), and digital IT strategy, as well as the relationships between them. Students then examine how ITIL practitioners leverage these elements to create value.
    The module also goes into detail on external and internal analysis techniques.

    Module 4: Where Do We Want to Be?
    This module examines how businesses can use digital and IT strategy to boost their viability and thrive even in rapidly-changing environments.
    As part of this, the module explains three types of digital disruption, along with market position tools, VUCA factors (volatility, uncertainty, complexity, and ambiguity), and how to address all of these elements within a single strategy.

    Module 5: Are We Ready?
    This module looks at how ITIL practitioners define, communicate, and advocate for digital and IT strategies and visions by using business cases.
    Students receive a ‘readiness assessment’ and examine how it can be utilized to assess the gap between where a business wants to be and where it currently is.

    Module 6: How Do We Get There?
    This module explores the ways digital and IT can be used to create and realize strategies that empower organizations to achieve operational excellence.

    Module 7: Essential Strategic Factors: Innovation
    This module looks at the elements of innovation and how ITIL practitioners establish, maintain, and improve cultures of innovation within a workplace.

    Module 8: Essential Strategic Factors: Risk
    This module covers risk assessment within digitally-driven organizations. Students learn the most common risks faced by ITIL practitioners and how to prepare for and take advantage of them.

    Module 9: Taking Action
    This module explores how to define a digital organization’s operating model. These models explain how businesses deliver value and carry out day-to-day operations. This perspective is important for managers who want to optimize internal processes.

    Module 10: Did We Get There?
    This module looks at the assessment metrics, measures, and reporting processes ITIL practitioners use to assess the success of digital and IT strategies.
    A clear perspective of what made a strategic initiative succeed or fail can offer valuable insight that can then be applied to future projects, such as what roadblocks need to be removed or which processes need to be adapted.

    Module 11: Digital Leadership
    This module examines the skills that leaders in digital and IT require in order to drive success. Several approaches to strategic coordination and implementation are also broken down for students.
    Students then study activities that usually take place during a digital transformation program.

    Module 12: ITIL 4 Leader: Digital & IT Strategy Wrap-up
    This module concludes the syllabus and wraps up the content covered throughout the course. Students are advised to revisit previous sections to prepare for the ITIL DITS certification exam.

    Practice Exam Simulators
    This module features practice exams that simulate the conditions of the ITIL 4 Strategic Leader: Digital & IT Strategy certification exam. Students are advised to familiarize themselves with test questions before booking the official examination.

    Attendees

    • Newcomers who wish to begin their ITIL 4 training by focusing on strategic business components
    • Anyone who wants to pass the ITIL 4 Foundation, DPI, and DITS certification tests as soon and easily as feasable.
    • IT managers, both experienced and prospective, as well as business managers who require a better knowledge of how IT and digital initiatives fit into long-term business goals
    • Organizations, departments, teams, or individuals aiming to use the ITIL 4 SL stream's tools, ideas, and best practices
    • IT service management (ITSM) experts and business managers seeking to further their careers

    Learning Objective

    This course suite features every course in the ITIL 4 Strategic Leader (SL) certification path, along with ITIL 4 Foundation and is ideal for everyone who is hoping to complete the ITIL Strategic Leader certification path as quickly as possible.

    These courses were developed by our subject matter experts. Each course also comes along with a variety of training resources such as instructor-led videos and gamified quizzes. 

    Principle

    ITIL Digital & IT Strategy (DITS) is an intermediate module within the ‘ITIL Strategic Leader (SL)’ branch of the ITIL 4 certification path. It covers the high-level and business-centric elements of real-world IT and digital management, enabling managers and executives to fully align IT and digital projects, structures, and services with essential strategic business elements. Not only can this help to maximize the value of an organization’s IT and digital arms, but it can also equip practitioners to pursue high-level management roles.

    Remote Proctor Now

    There are no prerequisites for sitting the ITIL 4 Foundation certification exam. Passing this exam is a prerequisite to taking the exams for any intermediate ITIL 4 exam.

    Exam

    The exams can be taken online via a service provided by PeopleCert.
    There are no prerequisites for sitting the ITIL 4 Foundation certification exam. Passing this exam is a prerequisite to taking the exams for any intermediate ITIL 4 exam.

     

    ITIL 4 DPI exam:

    • 40 multiple-choice questions
    • Objective Test Question (OTQ) exam
    • The time limit is 90 minutes
    • Close-book exam (only the provided materials are permitted for use)
    • Candidates must answer at least 28/40 questions correctly (70%) to pass
    • The time allocated for the exam is extended to 113 minutes in countries where English is a second language

    ITIL 4 DITS assessment:
    Students will take several case-study-based assignments during the course. They will be graded according to the assessment matrix.

    • Every assignment is open-book
    • Candidates have 60 minutes to complete an assignment
    • The pass mark for each assignment is 75%

    ITIL 4 DITS exam:
    Candidates are asked to complete a multiple-choice examination at the end of this course. To take the exam, candidates must pass the case study assessments. If a candidate fails the first assessment, they can be given another assignment based on the same case study.

    • 30 multiple-choice questions
    • Proctored exam
    • The time limit is 60 minutes
    • Closed-book
    • Candidates must answer at least 21/30 questions correctly (70%) in order to pass
    • The time allocated for the exam is extended to 75 minutes in countries where English is a second language

    Exam language

    English

    Examination institute

    PeopleCert

    Training Price/€ Offer / Booking
    ITIL® 4 Strategic Leader (SL) Suite  E-Learning - Englisch (3 Monate Zugang zur Maxpert Akademie) 640,00

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