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ITIL Practitioner Principles | Progress iteratively (Englisch)
Even huge initiatives have to be accomplished iteratively. Resist the temptation to do everything at once. By organizing work into smaller, manageable sections the focus on each smaller improvement is easier to maintain and ensures that real results are returned in a timely manner and built upon to create more improvement
ITIL Practitioner Principles | Work holistically (Englisch)
No service or component stands alone. The results delivered to the organization or customer will suffer unless the service provider works on the whole, not just on the parts. All elements should be coordinated to provide a defined value.
ITIL Practitioner Principles | Start where you are (Englisch)
Resist the temptation to start from scratch and build something new without considering what is already available to be leveraged. Based on the vision for the future and how that will deliver value to the customer, there is likely to be a great deal that can be used.