ITIL® 4 Foundation Online EPIC Pro | English
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The following contents are processed within the online course:

• IT Service Management in Practice
• The ITIL Service Value System
• Basic concepts, guiding principles and models of ITIL
• Concepts for the operation of IT services and IT infrastructures
• Selected practices/processes according to ITIL
• ITIL training paths and qualifications
• Preparation for successful participation in the examination for the internationally recognized ITIL Foundation Certificate in IT Service Management

The "ITIL Foundation" online course enables you to ... 

• define the term "service" and recognize the added value that service management offers your company
• understand the concept of the ITIL Service Value System and recognize its components and interactions
• to understand the core terms and concepts of ITIL 4 and to classify them
• to understand practices, components, guidelines including their linkage

• IT Managers, IT Managers, IT Consultants, Operations Managers, Managing Directors, Information Managers, Solution Architects, IT Professionals and Business Managers
• Anyone interested in a basic understanding of the ITIL framework and looking for advice on how to use it to improve quality in IT Service Management organizations.
• IT experts who want to find out about service improvement opportunities because ITIL is already in use in their organization.

• IT knowledge and familiarity with the processes of the IT service area are desirable

For taking part at the "ITIL 4 Foundation Online Basic" Training you earn the following PDUs for Maintaining your PMI Certification:

Certificate: PMP^® und PgMP^®

• Technical PDUs: 5,0
• Strategic PDUs: 3,0
• Total PDUs: 8,0

The Certificates PfMP^®, PMI-SP^®, PMI-RMP^®, PMI-ACP^® und PMI-PBA^® earn 3,0 PDUs in the Category "Strategic".

Experience in the IT area and basic knowledge of IT service management processes would be of advantage.

The ITIL 4 Foundation Online exam takes place online via the online Proctor exam according to an individual appointment:

• A total of 40 multiple-choice questions have to be answered, for which you have 60 minutes.
• You pass if you answer at least 26 questions (65%) correctly.

Upon successful completion of the ITIL Foundation Online exam you will receive the internationally recognized certificate: ITIL 4 Foundation Certificate in IT Service Management.

Your ITIL 4 Foundation Certificate will be available as an E-certificate within 48 hours after successful examination in your personal account on the Peoplecert Candidate Portal.

• Englisch

• Peoplecert