ITIL® Foundation Online Pro | English
Maxpert Online Campus

Become a member of our Maxpert Academy! This means in particular:

• Learn completely self-organized and flexible. Our learning concepts are based on the latest research in learning psychologies and supports you in efficient knowledge construction.
• Learn according to your personal learning preferences, by embedding different learning formats and media.
• Learn in cooperation and collaboration with your learning group, our trainers and topic specific in our "Communities of Practice".
• Gamified learning by using different gamification elements. We bring the fun back to learning!

Our video based ITIL Foundation online training conveys ITILs service lifecycle approach in a comprehensive manner. You'll get to know the ITIL terminology, the processes and functions aswell as the roles descriped in the ITIL core publications. Furthermore the training offers an effective and efficient exam preparation.

The training consists of about 60 learning videos with a total duration of ca. eight hours. Exam preparation is done using an exam simulation that's based on the official ITIL Foundation sample papers.

In addition to the "ITIL Foundation Online Basic" training this package includes a two hour question and answer session for your exam preparation. The session is conducted in a virtual classroom environment by one our accredited ITIL trainers. Take your chance to ask questions and profit from questions asked by other participants!

For the best preparation possible you'll also find supporting learning material like audio files and white paper.

By using a diverse range of communication channels, like chats with your learning group or our experts, self preparation in a virtual classroom session and our "Communities of Practice" you can get directly in touch with your learning partners and build a strong social connection.

Putting online learning into learning psycological education.

Digitisation is currently taking place and a wide range of offerings for digitised learning solutions can be found. But where's the difference between them?

Research in learning psychology is looking for answers to the questions: What should a state-of-the art elearning look like, to offer a learning the best learning experience possible?

Some key findings can already be shared:

• Social Learning: Participants in online courses should be given the possibility for networking, getting in touch with each other and share knowledge (Department of Education, 2014)
• Gamification: applying game-design elements and game principles in non-game contexts can increase motivation and learning success (Herger, 2014)
• Consider learning preferences: Taking the interindividual learning preferences into account and offering a diverse set of learning material can have a significant effect on the learners motivation (Mandl & Hense, 2014).

The Maxpert Academy is set-up accoring to these findings and offers state-of-the-art learning formats. It combines the fulfilment of learning theoretical requirements with modern media to a digital worlf of learning, that goes far beyond communicating course content!

So that's the difference.

The ITIL learning videos cover the following topics:

• IT Service Management as a practice
• The ITIL service lifecylce
• ITIL principles and models
• Concepts for operating IT services and IT infrastructures
• Selected ITIL processes, roles and functions
• ITIL qualification and certification paths
• Exam preparation to successfully pass your international recognized "ITIL Founcation Certificate in IT Service Management" exam.

In addition to the ITIL learning videos you participate in a two hour Q&A session with one of Maxperts accredited ITIL trainers. Here you'll have the chance to get answers to open questions that occured during your exam preparation and useful hints about the ITIL Foundation exam.

Besides you'll get access to a wide range of further training material like white papers and audio files for downloading if required.

Furthermore you are a member of Maxpert Academys' learning groups with access to private chats, expert chats and our "Communities of Practice", to allow topic specific collaboration with your learning partners and get help to transfering the learnings into practice.

The "ITIL Foundation Online Pro" course enables you to:

• define the term "service" and be aware of the benefits that service management as a practice can bring.
• understand the concept of the service lifecycle, the purpose and objectives and value to the business of each lifeycle stage.
• know and understand the ITIL definitions and concepts.
• define the ITIL processes, functions and roles and their responsibilites.

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

The are no explicit prerequisites to attend the ITIL Foundation training or exam. IT Know-How and a solid understanding of IT Service processes will help gaining the learning objectives.

For taking part at the "ITIL Foundation Online Pro" Training you earn the following PDUs for Maintaining your PMI Certification:

Certificate: PMP^® und PgMP^®

• Technical PDUs: 5,0
• Strategic PDUs: 3,0
• Total PDUs: 8,0

The Certificates PfMP^®, PMI-SP^®, PMI-RMP^®, PMI-ACP^® und PMI-PBA^® earn 3,0 PDUs in the Category "Strategic".

We use the official online method of the APMG four our ITIL Foundation Online Exam (Remote Procter U). Thus you have the possibilities to sit the exam round the clock seven days a week. All you need is an internet connection.

To use the Remote ProctorU method you must fulfil a set of requirements.
We compiled all requirements and required activities for in the attached documentation:

Online Exam (Remote ProctorU) – Manual and Requirements

ITIL Foundation Online Exam

• 60 minute multiple-choice test with 40 questions
• The pass mark is at 65% (26out of 60 points)
• The examination is closed book and no auxiliaries are allowed

The ITIL Foundation Certificate will be available as E-Certificate within 48 hours after successful examination. If you additionally need an original Paper Certificate please contact the APMG Customer Interaction Team.

Examination Language

• English

For the german version of this training please click here: ITIL Foundation Online Pro (German)

Examination Institute

• APM Group