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    ITIL® 4 Strategist: Direct, Plan & Improve (DPI) E-Learning | E-Learnings

    Drive IT governance through demonstrably effective tools and best practices

    Included in Training Price:

    • 3 months access to the MaxLearning Academy
    • 16+ hours of online training content
    • Access to the Maxpert Academy's Social Communication Channels
    • Accessible through multiple devices
    • 12 PDUs für PMI-Zertifizierte

    Training Price from: € 240,- VAT excl.
    Exam fee: € 370,- VAT excl.


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    Course Outline

    An Introduction to ITIL 4 Strategist: DPI
    This module introduces students to the course. It outlines the learning objectives as well as the course structure.

    Module 1: Direct, Plan and Improve Concepts
    This module examines the definitions and key concepts of Direct, Plan and Improve. Terms like ‘vision’, ‘methods’, ‘scope of control’, ‘mission’, and ‘operating model’ are all explained. Students will then learn about planning management, along with the roles of compliance, management, and governance.

    The module finishes by going over outcomes, risks, costs, value, and how each of them relates to direction, planning, and improvement.

    Module 2: Direction, Planning, and Principles in Context
    This module looks at elements within ITIL that are ‘directed’ and ‘planned’. It also demonstrates how key principles and methods are used for direction and planning.

    Students will learn about cascade requirements and goals, along with how to define controls, guidance, and policies. They will also study how to make sure controls are sufficient without being excessive, empowering them to effectively assign decision-making authority.

    Module 3: GRC Principles and Methods
    This module examines the principles and methods relating to Governance, Risk, and Compliance (GRC). Students will learn to identify the role and purpose of GRC. They will also study how to integrate the principles and methods into the ITIL 4 Service Value System (SVS).

    The module also goes into detail about risk management, as well as what kind of impact governance can have on DPI.

    Module 4: Continual Improvement
    The module looks at the principles and methods that drive continual improvement within ITIL 4. Students will learn how to improve and embed continual improvement at every level of the SVS.

    They will also become familiar with outputs, requirements, and criteria, as well as assessment methods and objectives. Lastly, students will learn how to build, justify, and advocate business cases, as well as how to analyze lessons learned when conducting improvement reviews.

    Module 5: Organizational Change Management
    This module examines Organizational Change Management (OCM) and the ways in which it enables direction, planning, and improvement. Students will come to understand the scope, nature, and benefits of OCM. Finally, they will learn how to establish successful and effective interfaces across the ITIL value chain.

    Module 6: Measurement, Indicators, and Reporting
    The module looks at the reasons behind focusing on measurement, as well as the reports, success factors, metrics, and KPIs that drive measurement in ITIL 4.

    Students will gain a practical understanding of how to apply principles and methods for measuring and reporting to direction, planning, and improvement. They will eventually be able to define and describe metrics and indicators which can support organizational objectives.

    Module 7: Measurement and Value Streams
    This module goes over the differences between practices and value streams. It also looks at what kind of impact these differences can have on direction, planning, and improvement.

    Students will come to understand how to select and utilize various methods and techniques to direct, plan, and improve value streams and practices.

    Module 8: Stakeholders, Communication and Feedback
    This module looks at the key principles and methods used to communicate with and collect feedback from stakeholders for the sake of driving organizational change management.

    Students will learn about what makes these processes essential for direction, planning, and improvement, as well as how to influence and communicate with others. Finally, they will study how to establish feedback channels.

    Module 9: Practice Exams
    This module features a practice exam to help students prepare for the official ITIL Strategist: Direct, Plan and Improve (DPI) certification exam.

    Module 10: Course Wrap-Up
    This module wraps up the course and provides students with several knowledge checks to help them prepare for the exam."


    IT-managers, IT consultants, managing directors, information managers, IT professionals and business managers and all those who take care of the development and optimization of organizations on a practical and strategic level
    IT professionals who want to find out about the possibilities for service improvement because THEIR organization already uses ITIL"

    Learning Objective

    Ensuring that an organization has the capacity for long-term planning and improvement within IT is essential for success. ‘IT governance’, the practice of making sure IT is structured and targeted in a way that supports key business objectives, relies on clarity, as well as having communication channels and best practices that can help drive organizational change.

    ‘ITIL 4 Strategist: Direct, Plan and Improve (DPI)’ is a module that offers ITIL 4 practitioners the terms, tools, and best practices for healthy and adaptive IT governance processes, including Governance, Risk & Compliance (GRC). This is ideal for organizations focused on long-term strategies that require direction not only in terms of planning, enabling, measuring changes, but also selling plans to stakeholders and enabling continuous improvement.


    This course is designed to show ITIL students how to drive IT governance through demonstrably effective tools and best practices. They will learn to plan, review, and improve services, as well as how to oversee organizational change while interfacing with GRC. Most importantly, they will study how to utilize ITIL DPI’s best practices to enable continuous learning and improvement within an organization.

    The ITIL 4 DPI module is the only ITIL Strategist module and must be taken to complete both the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams. By the end of this course, students will be ready to sit and successfully pass the ITIL 4 Direct, Plan and Improve (DPI) exam.

    PMI® Re-certification | PDUs

    Maxpert GmbH is an authorised training partner of PMI
    PMI-Certified participants will receive PDUs for participating in the ITIL® 4 Strategist: Direct, Plan & Improve (DPI) E-Learning as part of their PMI-Re-certification.

    Zertifizierung Ways of Working Power Skills Business Acumen Gesamt
    PMP®, PgMP® und CAPM® 4 2 6 12
    PMI_ACP® 1 2 6 9
    PMI_RMP® 2 2 6 10
    PMI_SP® 0 2 6 8
    PfMP® 0 2 6 8
    PMI_PBA® 0 2 6 8


    Further certification

    Remote Proctor Now

    To take the exam, students must provide proof that they have achieved one of the following qualifications:
    • ITIL 4 Foundation
    • ITIL V3 Foundation (+17 intermediate credits)


    Exam format:

    • The exam has a time limit of 90 minutes (1.5 hours)
    • This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
    • The exam is closed-book
    • Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
    • In countries where English is a second language, students will have 113 minutes to complete the exam

    Exam language


    Examination institute


    Training Price/€ Offer / Booking
    ITIL® 4 Strategist: Direct, Plan & Improve (DPI)  E-Learning - Englisch (3 Monate Zugang zur Maxpert Akademie) 240,00


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