Our accredited ITIL 4 Create, Deliver and Support (CDS) elearning provides all you need to help prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus. The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

COURSE MODULES

• Introduction
• Foundation recap
• Organizational challenges and managing resources
• Shift left approach
• Information & technology across the SVS
• Design service value streams
• Practices new service value stream
• Practices restoration of live service value stream – Part 1
• Practices restoration of live service value stream - Part 2
• Coordinate and prioritise work
• Commercial and sourcing considerations

• IT-managers, IT consultants, managing directors, information managers, IT professionals and business managers
• all those who take care of the development and optimization of organizations on a practical and strategic level
• IT professionals who want to find out about the possibilities for service improvement because THEIR organization already uses ITIL

Ensuring that an organization has the capacity for long-term planning and improvement within IT is essential for success. ‘IT governance’, the practice of making sure IT is structured and targeted in a way that supports key business objectives, relies on clarity, as well as having communication channels and best practices that can help drive organizational change.

‘ITIL 4 Strategist: Direct, Plan and Improve (DPI)’ is a module that offers ITIL 4 practitioners the terms, tools, and best practices for healthy and adaptive IT governance processes, including Governance, Risk & Compliance (GRC). This is ideal for organizations focused on long-term strategies that require direction not only in terms of planning, enabling, measuring changes, but also selling plans to stakeholders and enabling continuous improvement.

At the end of the course, you will:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
• Know how to create, deliver and support services

BENEFITS

• An exam simulator which results in exceptional pass rates
• Increased retention of learning
• Less time taken to learn
• Increased control and visibility of progress and achievement
• Reduced travel costs
• Accessible from any location

Maxpert GmbH is an authorised training partner of PMI
PMI-Certified participants will receive PDUs for participating in the ITIL® 4 Strategist: Direct, Plan & Improve (DPI) E-Learning as part of their PMI-Re-certification.

Training path as ITIL 4 Managing Professional single modules:

• ITIL® 4 Specialist: Create, Deliver & Support (CDS)
• ITIL® 4 Strategist: Direct, Plan & Improve (DPI)
• ITIL® 4 Specialist: High Velocity IT (HVIT)

Training path as ITIL 4 Managing Professional compact training (suite):

• ITIL® 4 Managing Professional All-in-2 (CDS, DPI)
• ITIL® 4 Managing Professional All-in-2 (DSV, HVIT)

Training path as ITIL 4 Strategic Leader:

• ITIL® 4 Digital and IT Strategy (DIS)
• ITIL® 4 Strategic Leader (DIS & DPI)

There are two formal prerequisites in order to sit the exam.

• You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination
• You must undertake an accredited training course.

Exam format:

• The exam has a time limit of 90 minutes (1.5 hours)
• This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
• The exam is closed-book
• Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
• In countries where English is a second language, students will have 113 minutes to complete the exam

English

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