The ITIL 4 Direct Plan and Improve (DPI) certification helps you learn practical skills for making your IT organization better. It focuses on creating a strategic direction and teaches you how to plan and carry out improvements effectively and flexibly.This certification is a requirement if you want to become an ITIL 4 Managing Professional. It tests your practical knowledge of running IT services, teams, and workflows successfully.

COURSE MODULES

• Module 1: Course introduction
• Module 2: Core concepts of DPI
• Module 3: DPI through service value chain and guiding principles
• Module 4: Role of direction in strategy management
• Module 5: Implementation of strategies
• Module 6: Introduction to assessment and planning
• Module 7: Assessment and planning through VSM
• Module 8: Measurement, reporting, and continual improvement
• Module 9: Measurements and continual improvement through dimensions and SVS
• Module 10: OCM principles and methods
• Module 11: Communication principles and methods
• Module 12: SVS development using four dimensions

Ensuring that an organization has the capacity for long-term planning and improvement within IT is essential for success. ‘IT governance’, the practice of making sure IT is structured and targeted in a way that supports key business objectives, relies on clarity, as well as having communication channels and best practices that can help drive organizational change.

‘ITIL 4 Strategist: Direct, Plan and Improve (DPI)’ is a module that offers ITIL 4 practitioners the terms, tools, and best practices for healthy and adaptive IT governance processes, including Governance, Risk & Compliance (GRC). This is ideal for organizations focused on long-term strategies that require direction not only in terms of planning, enabling, measuring changes, but also selling plans to stakeholders and enabling continuous improvement.

At the end of the course, you will:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
• Know how to create, deliver and support services

• IT-managers, IT consultants, managing directors, information managers, IT professionals and business managers
• all those who take care of the development and optimization of organizations on a practical and strategic level
• IT professionals who want to find out about the possibilities for service improvement because THEIR organization already uses ITIL

BENEFITS

• An exam simulator which results in exceptional pass rates
• Increased retention of learning
• Less time taken to learn
• Increased control and visibility of progress and achievement
• Reduced travel costs
• Accessible from any location

Maxpert GmbH is an authorised training partner of PMI
PMI-Certified participants will receive PDUs for participating in the ITIL® 4 Strategist: Direct, Plan & Improve (DPI) E-Learning as part of their PMI-Re-certification.

Training path as ITIL 4 Managing Professional single modules:

• ITIL® 4 Specialist: Create, Deliver & Support (CDS)
• ITIL® 4 Strategist: Direct, Plan & Improve (DPI)
• ITIL® 4 Specialist: High Velocity IT (HVIT)

Training path as ITIL 4 Managing Professional compact training (suite):

• ITIL® 4 Managing Professional All-in-2 (CDS, DPI)
• ITIL® 4 Managing Professional All-in-2 (DSV, HVIT)

Training path as ITIL 4 Strategic Leader:

• ITIL® 4 Digital and IT Strategy (DIS)
• ITIL® 4 Strategic Leader (DIS & DPI)

There are two formal prerequisites in order to sit the exam.

• You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination
• You must undertake an accredited training course.

Exam format:

• The exam has a time limit of 90 minutes (1.5 hours)
• This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
• The exam is closed-book
• Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
• In countries where English is a second language, students will have 113 minutes to complete the exam

English

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