Included in Training Price:Passing Guarantee

  • Certified and accredited training materials
  • Top locations with lunch & breaks-catering
  • Incours ExamUp to 10 PDUs for Maintaining the PMI-Certification (More Info Tab "Inhalt")
  • E-Certificate within 48 hoursPDUs für PMI | ITIL Foundation English Training

Training Price: only € 950,- VAT excl.
Exam fee: € 215,- VAT excl.

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In addition to the theoretical content of the ITIL Framework, our ITIL Foundation training provides you with practical exercises to help you understand how ITIL 4 works in practice.

  • IT Service Management in Practice
  • The ITIL Service Value System
  • Basic concepts, core principles and models of ITIL
  • Concepts for the operation of IT services and IT infrastructures
  • Selected practices/processes according to ITIL
  • ITIL training paths and qualifications
  • Preparation for successful participation in the examination for the internationally recognized ITIL Foundation Certificate in IT Service Management

The training "ITIL Foundation" allows you to:

  • Define the term "service" and recognize the added value that service management offers your company.
  • Understand the concept of the ITIL Service Value System and recognize its components and interactions.
  • Understand the core terms and concepts of ITIL 4 and to classify them
  • Understand practices, components, guidelines including their linkage


  • IT Managers, IT Managers, IT Consultants, Operations Managers, Managing Directors, Information Managers, Solution Architects, IT Professionals and Business Managers
  • Anyone interested in a basic understanding of the ITIL framework and looking for advice on how to use it to improve quality in IT Service Management organizations.
  • IT experts who want to find out about service improvement opportunities because ITIL is already in use in their organization.

Maximum of 16 participants


The 2-day ITIL 4 Foundation Training provides you with a comprehensive insight into the ITIL terminology and concepts used in ITIL (IT Infrastructure Library) through discussions and exercises.

You will also get to know the principle of the Service Value System and will be optimally prepared for the ITIL 4 Foundation exam.


"Put ITIL into practice": The ultimate goal of our ITIL Foundation training courses. We are only really satisfied if you succeed in transforming them into practice. That's why we provide the best learning environment with a high practical component and with trainers who are regularly trained in didactics and methodology by experienced pedagogues. You will get to know our trainers as qualified experts and skilful designers of effective and interesting learning situations.

As cooperative discussion partners and learning companions, we will also be happy to support you in the implementation in your company. In addition, we have experts in the field of organizational development and consulting who will work with you not only on the technical aspects, but also on the social aspects of introducing IT service management. Thus "putting into practice" becomes your operational reality.

Media and learning formats: In order to achieve our learning goals, we use all meaningful and target-oriented media and learning formats. Original literature, case studies, workbooks, flipcharts, beamers and metaplan boards help us to make you fit in lectures, teaching conversations, partner or group work, participant presentations, trainer feedback and participant training colleague situations.

Case studies and scenarios: We use scenarios and case studies to deepen the implementation of theory and prepare you for your daily practice. Sample exams and scenarios help you to prepare optimally for the certification exam.

PMI®-Rezertifizierung | PDUs

Maxpert GmbH ist authorisierter Trainingspartner des PMI.
For taking part at the 2-day ITIL Foundation Training you earn the following PDUs for Maintaining your PMI Certification:

Certificate: PMP®, PgMP® und CAPM®

  • Technical PDUs: 3,0
  • Strategic PDUs: 5,0
  • Total PDUs: 8,0

The Certificates PfMP®, PMI-SP®, PMI-RMP®, PMI-ACP® und PMI-PBA® earn 5,0 PDUs in the Category "Strategic".

Weiterführende Zertifizierung

The alternative to this training:

The advanced trainings have not yet been published and are expected to follow in summer 2019. The previous version of ITIL is still available. You can continue your training or pending training until mid-2020 and use the ITIL® 4 Foundation Bridge course offered by us to build a bridge to ITIL 4.

ITIL Trainings | Maxpert ITIL-Akkreditierung

ITIL® (Information Technology Infrastructure Library) is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved. The Swirl logo™ is a Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved.

PMI (Project Management Institute), PMP (Project Management Professional), PgMP (Program Management Professional), PfMP (Portfolio Management Professional), PMI-SP (PMI Scheduling Professional), PMI-RMP (PMI Risk Management Professional), PMI-ACP (PMI Agile Certified Practitioner), PMI-PBA (PMI Professional in Business Analysis) are Registered Marks of the Project Management Institute, Inc..


Day 1 10.00 - 18.00 h Training ITIL4 Foundation
Day 2 09.00 - 15.00 h  Training & exam preparation ITIL4 Foundation
  15.00 - 16.30 h Exam ITIL4 Foundation & preliminary results



Experience in the IT area and basic knowledge of IT service management processes would be of advantage.


The ITIL4 Foundation exam takes place at the end of the 2nd trainings day:

  • Incourse ExamIncourse Exam
  • Duration: 1 hour
  • 40 multiple choice questions
  • You will pass the Exam by 26 correct answers (65%)
  • internationally acknowledged certificate: ITIL4 Foundation Certificate in IT Service Management

Your ITIL Foundation Certificate will be available as E-Certificate within 48 hours after successful examination on your personal account at the Peoplecert Candidate Portal ("Passport").

Here you will find all information about the exam:



  • English


  • Peoplecert
  • The Exam will be taken by Maxpert GmbH

Maxpert is an Accredited Training Organization (ATO) and officially authorized to conduct ITIL trainings and ITIL Exams. Our ITIL courses are accredited by Peoplecert (Accreditation Institute for ITIL).

We continually improve our trainings, therefore we guarantee that all of our ITIL Foundation trainings always follow the current syllabi of Axelos Limited (owner of ITIL).


Sie möchten mehrere Mitarbeiter gleichzeitig ausbilden? Kein Problem.
Wir bieten Ihnen all unsere Schulungen auch als Inhouse-Schulungen an.

Sie sparen Reisekosten, weil wir die Teilnehmer an Ihrem Standort schulen. Inhouse-Schulungen sind zudem in der Regel günstiger, weil wir den Schulungspreis als Trainertagessatz und nicht pro Teilnehmer kalkulieren. Gerne erstellen wir für Sie ein individuelles Angebot.

Ihr Ansprechpartner
Education Team
Offene, Inhouse- & Online-Trainings
Tel: +49 (0)69 500 65 111
Wir garantieren, dass Ihre Daten ausschließlich intern verwendet und nicht ohne Ihre Zustimmung weitergegeben werden.
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ITIL4 - the Big Picture
ITIL4 Big Picture

Our 2-day ITIL4 Foundation (English) Training gives you an overview of the most important principles and processes of the ITIL4-Framework.