Included in Training Price:Passing Guarantee

  • Certified and accredited training materials
  • Top locations with lunch & breaks-catering
  • Incours ExamUp to 10 PDUs for Maintaining the PMI-Certification (More Info Tab "Inhalt")
  • E-Certificate within 48 hoursPDUs für PMI | ITIL Foundation English Training

Training Price:  € 950,- VAT excl.
Exam Fee:  € 185,- VAT excl.

  • Training.
  • Consulting.
  • Coaching.
  • Maxpert.


During the 3-day ITIL Foundation training, you will be given an overview of the ITIL terminology, the processes and functions as well as roles within the framework.

The candidates receive a broad insight to the basic principle of the "ITIL Service Lifecycle" that is described in the ITIL core literature consisting of five books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Furthermore, you will be prepared for the successful participation in the exam to receive the internationally acknowledged ITIL Foundation Certificate in IT Service Management.

This ITIL certificate is a prerequisite for the participation in all further Intermediate Level trainings (ITIL Capability and ITIL Lifecycle Stream) as well as the highest possible certificate in ITIL, the ITIL Expert certificate.


Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to the ITIL 2011 certificate.

  • IT Service Management as a practice (Comprehension)
  • ITIL Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected ITIL Processes (Awareness)
  • Selected ITIL Roles (Awareness)
  • Selected ITIL Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)

The training "ITIL Foundation" allows you to:

  • Define the term "service" and identify, which additional value "Service Management as a practice" bring to your company
  • Understand the concept of "Service Lifecycle" as well as goals and their business value during the different lifecycle stages
  • Understand and classify the main terms and concepts of ITIL
  • Define functions, processes and roles as well as their responsibilities


  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

Maximum of 16 participants

PMI®-Rezertifizierung | PDU´s

For taking part at the 2-day ITIL Foundation Training you earn the following PDUs for Maintaining your PMI Certification:

Certificate: PMP® und PgMP®

  • Technical PDUs: 3,0
  • Strategic PDUs: 5,0
  • Total PDUs: 8,0

The Certificates PfMP®, PMI-SP®, PMI-RMP®, PMI-ACP® und PMI-PBA® earn 5,0 PDUs in the Category "Strategic".

ITIL Trainings | Maxpert ITIL-Akkreditierung
ITIL Trainings | Maxpert ITIL-Akkreditierung

ITIL® (Information Technology Infrastructure Library) is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved. The Swirl logo™ is a Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved.

PMI (Project Management Institute), PMP (Project Management Professional), PgMP (Program Management Professional), PfMP (Portfolio Management Professional), PMI-SP (PMI Scheduling Professional), PMI-RMP (PMI Risk Management Professional), PMI-ACP (PMI Agile Certified Practitioner), PMI-PBA (PMI Professional in Business Analysis) are Registered Marks of the Project Management Institute, Inc..


Day 1 10.00 - 18.00 h Training ITIL Foundation
Day 2 09.00 - 15.00 h  Training & exam preparation ITIL Foundation
  15.00 - 16.30 h Exam ITIL Foundation & preliminary results



Experience in the IT area and basic knowledge of IT service management processes would be of advantage.


The ITIL Foundation exam takes place at the end of the 3rd trainings day:

  • Incourse ExamDuration: 1 hour
  • 40 multiple choice questions
  • You will pass the Exam by 26 correct answers (65%)
  • internationally acknowledged certificate: ITIL Foundation Certificate in IT Service Management

Your ITIL Foundation Certificate will be available as E-Certificate within 48 hours after successful examination on your personal account at the Peoplecert Candidate Portal ("Passport").



Passing guaranteedWe guarantee that you pass the ITIL Foundation exam. In the unlikely case you do not, you can resit the exam free of charge once. This offer does not apply to in-house trainings.


  • English


  • Peoplecert
  • The Exam will be taken by Maxpert GmbH

Maxpert is an Accredited Training Organization (ATO) and officially authorized to conduct ITIL trainings and ITIL Exams. Our ITIL courses are accredited by Peoplecert (Accreditation Institute for ITIL).

We continually improve our trainings, therefore we guarantee that all of our ITIL Foundation trainings always follow the current syllabi of Axelos Limited (owner of ITIL).

IT Service Management Modell für ITIL® 2011 Edition (Maxpert®) - Plakat
ISBN: xxx
Preis: € 9,30 zzgl. MwSt.
Sprache: Deutsch


Sie möchten mehrere Mitarbeiter gleichzeitig ausbilden? Kein Problem.
Wir bieten Ihnen all unsere Schulungen auch als Inhouse-Schulungen an.

Sie sparen Reisekosten, weil wir die Teilnehmer an Ihrem Standort schulen. Inhouse-Schulungen sind zudem in der Regel günstiger, weil wir den Schulungspreis als Trainertagessatz und nicht pro Teilnehmer kalkulieren. Gerne erstellen wir für Sie ein individuelles Angebot.

Ihr Ansprechpartner
Education Team
Offene, Inhouse- & Online-Trainings
Tel: +49 (0)69 500 65 126
Wir garantieren, dass Ihre Daten ausschließlich intern verwendet und nicht ohne Ihre Zustimmung weitergegeben werden.
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ITIL at a Glance
ITIL Process Model

Our 3-day ITIL Foundation Training gives you an overview of all five Lifecycle Phases and their interaction in practice!