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    ITIL® 4 Specialist: Create, Deliver & Support (CDS) E-Learning | English

    Learn how to support value streams and drive stable and continuous improvement.

    Im Schulungspreis enthalten:

    • 3 months access to the MaxLearning Academy
    • Inklusive Original-Literatur (e-Book)
    • Access to the Maxpert Academy's Social Communication Channels
    • Accessible through multiple devices
    • 12 PDUs für PMI-Zertifizierte 

    Schulungspreis ab: € 240,- zzgl. Mwst.
    Prüfungsgebühr: € 370,- zzgl. Mwst.


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    "An Introduction to ITIL 4 Specialist: CDS
    This module introduces the aims, objectives, structure, and primary features of the course. Students get up to speed with the learning plan and are given a diagram pack, glossary, further reading list, and a syllabus.

    The module also looks at many of the most frequently asked questions concerning the ITIL 4 Managing Professional stream.

    Module 1: Professionalism in IT Service Management
    This module covers several roles and skills present in IT service management. These include:

    Module 2: Using ITIL Practices & Value Streams to Create, Deliver & Support Services
    This module looks at the Value Chains and Value Streams used by ITIL practitioners, as well as a number of essential ITIL practices. It covers:

    Module 3: Prioritization and Managing Work
    This module addresses how ITIL practitioners can coordinate and manage work activities. It looks at:

    Module 4: Practice Exams
    This module provides a practice exam to help students get ready for the official ITIL Specialist: Create, Deliver & Support (CDS) certification examination.

    Module 5: Course Wrap-Up
    This module sign-posts the end of the course, providing students with a breakdown of what they have learned. Students also receive knowledge checks on the course content to help them prepare for the exam."


    • "IT Manager, IT Manager, IT Consultant, Managing Director, Information Manager, Solution Architect, IT Professionals and Business Manager
    • ITSM practitioners, operations managers and employees who ensure end-to-end accountability for the company's services
    • IT professionals who want to find out about the possibilities for service improvement because ITIL is already used in their organization"

    Learning Objective

    "If you want to truly optimize your IT operations, it is important to think of them as being part of an interconnected system. Rather than treating the design, construction, testing, launching, running, and general support of IT-powered products and services as being separate, you should picture them as part of a continuous process that creates the value behind your business.

    ‘ITIL 4 Specialist: Create, Deliver, and Support (CDS)’ is an ITIL 4 module that offers a framework for managing IT in this manner. It helps ITIL practitioners create ongoing and seamless operations that create as much value as possible, not only for businesses but for end-users too."


    "This course is all about teaching ITIL students how to view and manage IT operations as holistic entities. Learners will study how to build, test, and deliver value streams in a process featuring continual iteration and feedback loops. They will also learn how to integrate multiple value streams under a single umbrella, as well as how to assess and improve service performance.

    The ITIL 4 CDS module is part of the ITIL Managing Professional (MP) stream. By the end of the course, students will be fully prepared to sit and pass the ITIL 4 Create, Deliver and Support (CDS) exam."

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    To take the exam, students must provide proof that they have achieved one of the following qualifications:

    • ITIL 4 Foundation
    • ITIL V3 Foundation (+17 intermediate credits)


    This course comes with voucher that can be used to take the official ITIL Specialist: Create, Deliver & Support (CDS) certification exam. The exam itself can be taken online via a service provided by PeopleCert.

    Exam format:

    • The exam has a time limit of 90 minutes (1.5 hours)
    • This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
    • The exam is closed-book
    • Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
    • In countries where English is a second language, students will have 113 minutes to complete the exam

    Exam language


    Examination institute


    Maxpert is an Accredited Training Organization (ATO) and officially authorized to conduct ITIL trainings and ITIL Exams. Our ITIL courses are accredited by Peoplecert (Accreditation Institute for ITIL).

    We continually improve our trainings, therefore we guarantee that all of our ITIL Foundation trainings always follow the current syllabi of Axelos Limited (owner of ITIL).

    Training Price/€ Offer / Booking
    ITIL® 4 Specialist: Create, Deliver & Support (CDS)  E-Learning - Englisch (3 Monate Zugang zur Maxpert Akademie) 240,00


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