Our accredited ITIL 4 Drive Stakeholder Value (DSV) elearning provides all you need to help prepare you for the DSV examination. The DSV qualification provides you with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.The ITIL 4 DSV qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
Businesses these days invest a great deal of time and money in IT management, but what about ‘IT governance’? This refers to the practice of ensuring that IT is doing all it can to support larger, more long-term business objectives. Indeed, if IT is being optimized in a way that does not create a better experience for users, partners, customers, and suppliers, then any so-called gains will be virtually ephemeral.
ITIL 4 Specialist: Drive Stakeholder Value (DSV)’ is an ITIL 4 module which looks at how services can be governed in a way that creates as much value as possible for different stakeholders. Learners will study several tools and techniques which can optimize value as part of daily IT service management (ITSM) practices. Successful students will be fully prepared to help ensure that IT is not only managed for the sake of efficiency, but also creating more reliable and high-quality services for customers, users, and other essential stakeholders.
At the end of the course, you will:
The course combines multiple voices, animation and interactive exercises, providing training at a time, pace and location to suit individual requirements and is equivalent to a classroom workshop.
Maxpert GmbH is an authorised training partner of PMI
Participants who are PMI-certified will receive PDUs for participating in the ITIL 4 Specialist: Drive Stakeholder Value-Training e-Learning as part of their PMI-Re-certification.
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PMI (Project Management Institute), PMP (Project Management Professional), PgMP (Program Management Professional), PfMP (Portfolio Management Professional), PMI-SP (PMI Scheduling Professional), PMI-RMP (PMI Risk Management Professional), PMI-ACP (PMI Agile Certified Practitioner), PMI-PBA (PMI Professional in Business Analysis) are Registered Marks of the Project Management Institute, Inc..
There are two formal prerequisites in order to sit the exam.
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