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    ITIL® 4 Foundation E-Learning | English

    ITIL® 4 Foundation Certification - Training & Exam in English.

    Included in Training Price:

    • 3 months access to the MaxLearning Academy
    • 15+ hours of online training content
    • Access to the Maxpert Academy's Social Communication Channels
    • Accessible through multiple devices
    • Certificate holder will earn up to 8 PDUs

    Training Price from: € 190,- VAT excl.
    Exam fee: € 295,- VAT excl.


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    ITIL4 - the Big Picture
    ITIL4 Big Picture


    Course Outline

    The course consists of an introduction, 7 comprehensive training modules and a practice exam simulator. Learners will have everything they need to successfully pass the ITIL 4 Foundation exam.

    An Introduction to the ITIL 4 Framework
    An overview of the ITIL 4 framework, including its evolution and best practices. A guide to the ITIL 4 certification path.

    Module 1: Key Concepts of Service Management
    An introduction to ITIL’s key concepts and terminology

    Module 2: The Guiding Principles
    An examination of ITIL’s guiding principles, which form the core of the framework. They integrate easily with other standards including Lean, Agile and DevOps.

    Module 3: The Four Dimensions of Service Management
    An exploration of ITIL’s four dimensions which form the basis of any design

    Module 4: Service Value System (SVS)
    An examination of the inputs and outputs of effective service management

    Module 5: The Service Value Chain (SVC)
    A detailed exploration of the SVC, as part of the SCS. An overview of the six activities of the SVC, which are used together to create, deliver and continually improve services.

    Module 6: Practice – Purpose and Key Terms
    An overview of all 18 practices within the ITIL 4 framework, including their purpose and activities.

    Module 7: Understand the 7 ITIL Practices
    A detailed examination of the 7 essential ITIL practices, and their role within the SVC


    The course is perfect for individuals who wish to begin or advance their career in ITSM, as well as those who work in an organization that has adopted the ITIL framework. Successfully completing the overall ITIL training scheme can greatly benefit professionals in their careers, regardless of industry, background or level of seniority.

    Learning Objective

    IT Service Management (ITSM) is crucial to the success of many of the world’s leading organizations, and ITIL is the world’s most popular framework for ITSM.  That means that if you want to demonstrate your expertise in ITSM, you need to be up-to-date with your ITIL knowledge.

    ITIL, or ‘Information Technology Infrastructure Library’, is a framework of best practices. It provides organizations with directions to effectively manage and optimize their IT services.

    This ITIL Foundation Certification course provides professionals with in-depth knowledge of the most recent version of the framework. ITIL 4 covers the end-to-end operating processes of creating, delivering and continually improving IT products and services.


    ITIL 4 retains the key elements of the ITIL v3 framework, but takes a more practical and modern approach. ITIL 4 moves the delivery model from a traditional process-led one to a more value-driven version, with more emphasis on speed and quality.

    The course provides a holistic look at how the ITIL 4 framework adapts to deliver value to customers and business stakeholders. It introduces learners to the updated framework, including the key concepts and guiding principles associated with service management.

    PMI® Re-certification | PDUs

    Maxpert GmbH ist authorisierter Trainingspartner des PMI.
    For taking part at ITIL Foundation Training you earn the following PDUs for Maintaining your PMI Certification:

    Certificate: PMP®, PgMP® und CAPM®

    • Technical PDUs: 3,0
    • Strategic PDUs: 5,0
    • Total PDUs: 8,0

    The Certificates PfMP®, PMI-SP®, PMI-RMP®, PMI-ACP® andPMI-PBA® earn 5,0 PDUs in the Category "Strategic".

    ITIL® (Information Technology Infrastructure Library) is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved. The Swirl logo™ is a Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved.</p>

    Remote Proctor Now

    Experience in the IT area and basic knowledge of IT service management processes would be of advantage.


    The course can be taken virtually online using a service provided by PeopleCert.

    • Multiple-choice
    • 40 questions
    • 60 minutes (additional time will be available if English is not your first language)
    • Pass mark is 65% or 26/40
    • Closed-book

    Please ensure that your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.

    Exam language

    • English

    Examination institute

    • Peoplecert

    We continually improve our trainings, therefore we guarantee that all of our ITIL Foundation trainings always follow the current syllabi of Axelos Limited (owner of ITIL).

    Training Price/€ Offer / Booking
    ITIL® 4 Foundation  E-Learning - Englisch (3 Monate Zugang zur Maxpert Akademie) 190,00


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