Zeige Navigation

    ITIL® 4 Managing Professional (MP) Transition E-Learning | English

    Update your training and transition into the ITIL 4 syllabus as efficiently and painlessly as possible

    Included in Training Price:

    • 3 months access to the MaxLearning Academy
    • 30+ hours of online training content
    • Access to the Maxpert Academy's Social Communication Channels
    • Accessible through multiple devices
    • Up to 25 PDUs for maintaining PMI Certification

    Training Price from: € 480,- VAT excl.
    Exam fee: € 370,- VAT excl.


     

    Haben Sie noch Fragen?

    Content

    Course Outline


    Module 1: The Key Concepts of Service Management

    • Address key concepts of ITSM
    • Provide videos on specific terms and how they relate to service management

    Module 2: The Role of the Guiding Principles

    • Examine the ITIL 4 frameworks’ guiding principles
    • Module 3: The Role of the Four Dimensions
    • Examine the four dimensions of ITSM
    • Study each dimension in detail
    • Look at how to combine them as part of a single ITSM methodology

    Module 4: The Purpose and Components of the Service Value System

    • Examine the ITIL ‘Service Value System (SVS)’
    • Study how to combine the components and activities of ITIL 4 to create value

    Module 5: The Service Value Chain

    • Examine the ‘Service Value Chain (SVC)’ and define its role in the Service Value System
    • Study the six activities found within the Service Value Chain

    Module 6: The Role of Value Streams in New Service Creation and User Support

    • Examine how ITIL 4 is used to create service value streams to create, deliver, and support IT-enabled services

    Module 7: Professionalism in IT Service Management

    • Examine how organizations are structured
    • Study elements like team capabilities, collaborative cultures, and how to nurture team cultures
    • Learn about customer-oriented mindsets, service empathy, communication, employee satisfaction, and other key concepts

    Module 8: Coordinating, Prioritizing and Structuring Work

    • Examine the reasons for prioritizing work
    • Study the challenges and techniques associated with prioritization
    • Look at how to establish priorities and how to manage backlogs and ticket queues

    Module 9: The Customer Journey

    • Examine how to design a customer journey

    Module 10: Foster Stakeholder Relationships

    • Examine how to foster successful relationships with stakeholders

    Module 11: Shaping Demand and Defining Service

    •  Examine how to define service offerings and shape demand

    Module 12: Onboarding and Offboarding

    • Examine the processes for onboarding/ offboarding users and customers
    • Module 13: Value Co-Creation
    • Examine how consumers and service providers create value together

    Module 14: Realizing Value

    • Examine how to realize and validate service value

    Module 15: Key Concepts in the Digital Enterprise

    • Examine the high-velocity nature of modern digital enterprise and the pressure it places on IT departments

    Module 16: Digital Product Lifecycle

    •  Use terms from the ITIL 4 operating model to examine the digital product lifecycle

    Module 17: Guiding Principles and High-Velocity IT

    • Examine the guiding principles of ITIL 4
    • Look at key concepts used to deliver results in high-velocity environments

    Module 18: Scope and Decision-Making

    • Examine how to plan and direct different elements in the ITIL service lifecycle
    • Look at the methods and principles of directing and planning

    Module 19: Risk Management and the Role of Governance

    • Examine Governance, Risk, and Compliance (GRC)
    • Look at the key methods and principles of GRC
    • Study how the methods and principles of GRC are integrated into the Service Value System

    Module 20: Communication Principles

    • Examine stakeholders, feedback, and communication
    • Learn the key principles and methods associated with Organizational Change Management (OCM) and communication
    • Learn how these elements are used for direction, planning, and improvement

    2x Practice Exam Simulators

    • Simulate the conditions of the ITIL 4 Managing Professional (MP) Transition certification exam
    • Help students test their knowledge and highlight areas of the course to revisit
    • Prepare students for the certification exam

    Attendees

    This fully accredited course is ideal for students who meet one of the criteria for the ITIL 4 MP Transition exam:

    • Those who have reached the rank of ‘ITIL Expert’ in ITIL V3
    • Students who have acquired at least 17 ITIL V3 credits

    Learning Objective

    ITIL V3 set the standard in IT service management for a number of years, with thousands of practitioners becoming ITIL certified according to its syllabus. With the release of ITIL 4, many ITIL students and practitioners were worried about having to restart their training from scratch - which is exactly where the ITIL 4 Managing Professional (MP) Transition module comes in.

    The ITIL 4 Managing Professional (MP) Transition certification exam covers five ITIL 4 modules:

    • ITIL 4 Foundation
    • ITIL 4 Specialist: Create, Deliver and Support
    • ITIL 4 Specialist: Drive Stakeholder Value
    • ITIL 4 Specialist: High Velocity IT
    • ITIL 4 Strategist: Direct, Plan and Improve

    Passing the exam updates an ITIL V3 practitioner’s qualifications, leaving them certified in all but one of the ITIL 4 certification path modules. It also earns them the designation of ‘ITIL 4 Managing Professional’, allowing them to unlock additional responsibilities and higher-paying roles.

    Principle

    This course is designed to help ITIL v3 students and practitioners update their training and transition into the ITIL 4 syllabus as efficiently and painlessly as possible. Not only does it prepare them to sit and pass the ITIL 4 Managing Professional (MP) Transition certification exam, it also equips them to begin applying their training in practice.

    This fully accredited course is ideal for students who meet one of the criteria for the ITIL 4 MP Transition exam:

    • Those who have reached the rank of ‘ITIL Expert’ in ITIL V3
    • Students who have acquired at least 17 ITIL V3 credits

    Prior knowledge

    To take the exam, students must provide proof that they meet one of the following prerequisites:
    • At least ITIL V3 17 intermediate credits
    • ITIL V3 Expert

    Remote Proctor Now

    Those who have reached the rank of ‘ITIL Expert’ in ITIL V3

    Students who have acquired at least 17 ITIL V3 credits

    Exam

    Exam format:

    • The exam has a time limit of 90 minutes (1.5 hours)
    • This Objective Test Question (OTQ) exam consists of 40 multiple-choice questions
    • The exam is closed-book
    • Students must answer at least 28/40 questions correctly (a score of 70% or more) to pass
    • In countries where English is a second language, students will have 113 minutes to complete the exam
    Please ensure your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance."

    Exam language

    English

    Examination institute

    PeopleCert

    Training Price/€ Offer / Booking
    ITIL® 4: Managing Professional (MP) Transition  E-Learning - Englisch (3 Monate Zugang zur Maxpert Akademie) 480,00

    Inhouse-Schulungen

    Sie möchten mehrere Mitarbeiter gleichzeitig ausbilden? Kein Problem. Wir bieten Ihnen all unsere Schulungen auch als Inhouse-Schulungen an.

    Für eine Inhouse Anfrage schicken Sie uns eine E-Mail an inhouse@maxpert.de Wir erstellen Ihnen dann gerne ein passendes und individuelles Inhouse Angebot zu Ihrer Schulung.

    Wir freuen uns auf Ihre Anfrage!

    Ihr Ansprechpartner
    Sales Team

    Tel: +49 (0)69 500 65 111
    sales@maxpert.de