ITIL® Version 5 Foundation – English

The role of IT and service organizations is changing fundamentally. People no longer simply operate technology — they collaborate with it and actively shape the services they use. Managing systems and processes alone is no longer enough; organizations increasingly focus on developing digital products and services that create real value.
The ITIL Version 5 Foundation training introduces the principles and concepts that help organizations navigate this shift. ITIL 5 provides a practical framework for modern product and service management that extends beyond traditional IT operations. Instead of focusing only on efficiency and operational stability, the framework emphasizes value creation, user experience and sustainable outcomes.

ITIL also promotes collaboration across teams and organizational boundaries, helping companies manage complexity and respond more effectively to change. In this way, modern product and service management becomes a strategic capability – enabling organizations across industries to innovate, remain customer-focused and build resilient, future-ready operations.

What are the benefits of ITIL 5?

ITIL 5 provides organizations with a modern framework for managing digital products and services in a structured and value-focused way.

Key benefits include:

• A clear and flexible strategy for digital services and products that supports long-term business objectives.
• Transparent value creation and improved control of the service portfolio, helping organizations prioritize the services that deliver the greatest impact.
• Effective integration of modern technologies, including artificial intelligence, automation and advanced digital platforms.
• Stronger collaboration across teams and departments, enabling more innovative and adaptive organizational cultures.
• Professional management of customer, partner and supplier relationships within complex digital ecosystems.

What is new in ITIL Version 5?

ITIL 5 builds on the strengths of previous versions while introducing several important developments that reflect modern digital environments.

Key developments include:

• More dynamic service models
  Clearer and more flexible structures that better reflect how organizations actually operate today.
• Integration of modern technologies and methods
  The framework is designed to support emerging technologies such as artificial intelligence as well as modern development and operations approaches including Agile and DevOps.
• A holistic view of products and services
  Digital products are explicitly integrated into the framework and managed together with services as part of value creation.
• Stronger focus on experience and value
  Greater transparency and collaboration across the entire digital ecosystem, including customers, users and partners.
• Evolution rather than replacement
  Existing ITIL certifications and investments remain relevant, ensuring continuity for organizations already working with ITIL.

After completing the ITIL 5 Foundation training, participants will understand the key elements of the ITIL framework and how they interact to create value.
The course prepares participants to:

• Understand the principles of modern service management
• Explain the structure and purpose of the ITIL Value System
• Identify the role of value streams in service delivery
• Understand the key ITIL practices and their contribution to service management
• Recognize how organizations create value for customers and users
• Prepare for the official ITIL 5 Foundation certification exam

The training covers the most important concepts and components of ITIL 5, including:

• Introduction to ITIL and modern service management
• Key concepts of service management
• The ITIL Value System
• Guiding principles for service management
• Governance and continual improvement
• Value streams and value creation
• Overview of ITIL practices
• The role of digital products and services in value delivery

The ITIL Version 5 Foundation training is designed for professionals who want to understand the fundamentals of service management and how ITIL supports organizations in delivering value through digital services.

Typical participants include:

• IT professionals involved in service delivery
• Service managers and service owners
• Product managers and product owners
• IT consultants and architects
• Project managers working in digital or IT environments
• Professionals who want to start their ITIL certification journey

There are no formal prerequisites for attending the ITIL 5 Foundation training.
An interest in service management and digital products and services is recommended.

• Introduction to ITIL and service management
• Key concepts of value and service relationships
• The ITIL Service Value System
• Guiding principles for modern service management
• Governance and continual improvement
• Value streams and service value chain
• Overview of ITIL practices
• Exam preparation and sample questions

ITIL 5 Foundation exam details:

• Duration: 60 minutes
• The exam consists of 40 multiple-choice questions
• You pass if you answer at least 26 questions correctly
• Qualification: ITIL 5 Foundation
• Exam language: English

What is the ITIL Version 5 Foundation training about?
The ITIL Version 5 Foundation training introduces the core principles and concepts of the ITIL framework. Participants gain an understanding of modern product and service management, value creation, governance, collaboration and continual improvement. The training also prepares participants for the official ITIL 5 Foundation certification exam.

Who should attend the ITIL Version 5 Foundation training?
The training is designed for IT professionals, service managers, product managers, consultants and professionals who want to understand modern service and product management practices. It is suitable both for beginners and for participants who already have experience with ITIL or other service management frameworks.

What are the prerequisites for the ITIL Version 5 Foundation training?
There are no formal prerequisites for attending the ITIL Version 5 Foundation training. Basic knowledge of IT services, digital products or organizational processes can be helpful, but it is not required.

What will you learn in the ITIL Version 5 Foundation training?
Participants learn the key principles and concepts of ITIL 5, including modern product and service governance, value creation models, roles and responsibilities, and approaches for continual improvement of services and organizations.

How does ITIL Version 5 differ from ITIL 4?
ITIL Version 5 builds on the foundations of ITIL 4 but expands them to reflect modern digital environments. The framework introduces stronger governance models, a greater focus on experience and value creation, and a more integrated view of digital products and services across organizational boundaries.

What are the benefits of ITIL Version 5 Foundation certification?
The ITIL 5 Foundation certification helps professionals understand modern service and product management concepts and provides a common language for organizations working with digital services. It also creates a strong foundation for further ITIL certifications and career development in service management.

How long does the ITIL Version 5 Foundation training take?
The ITIL Version 5 Foundation training typically takes two days and combines structured theory sessions, practical examples and targeted preparation for the certification exam.

What does the ITIL Version 5 Foundation exam include?
The ITIL 5 Foundation exam consists of multiple-choice questions that test participants’ understanding of the key concepts and principles of the ITIL framework. After successfully passing the exam, participants receive the official ITIL 5 Foundation certification.

Is ITIL Version 5 Foundation internationally recognized?
Yes. ITIL is an internationally recognized framework for service and product management. The ITIL 5 Foundation certification is widely recognized by organizations and public institutions around the world.

Is ITIL Version 5 Foundation relevant for non-IT roles?
Yes. ITIL 5 is not limited to traditional IT roles. Professionals in areas such as project management, product management, digital transformation or service organizations can also benefit from understanding the principles of modern product and service management.